We've put together a list of Frequently Asked Questions that may help answer some of your queries.
Moving vehicles across Australia is what we love to do and we're here to make it easy for you. We'll be part of the process every step of the way.
You may be debating whether to transport your car in an enclosed carrier or an open trailer; we'll help you decide which option is best for your prized possession.
Take a look at some of the most frequently asked questions below, and feel free to contact us for further information.
Take a look at our frequently asked questions (FAQs) below. Some of your questions might be answered here. Alternatively, you can contact one of our helpful Move My Wheels Customer Service Agents.
Distances, range of travel legs, any special requirements you may have, and occasionally circumstances beyond our control can all affect transport timings.
At all times we’ll be able to provide you with an estimated date of arrival. For your particular requirements when you obtain your free quote, we will provide you with your estimated date of arrival.
Request a free quote here.
If you would like the certainty of a guaranteed delivery date, Move My Wheels can provide a premium guaranteed delivery service for an additional fee, with a money-back guarantee.
Download our Guaranteed Delivery booklet for more information or call 1300 660 616 to speak with a Move My Wheels Customer Service Agent.
We generally do not transport non-running or damaged vehicles.
If you have any transport-related questions about your specific vehicle, please call one of our Customer Service Agents on 1300 660 616 to discuss further.
We guarantee that your car will be delivered to you in the same condition as it was accepted by us as part of our service provided to you – subject to the conditions in Clause 7 of the Vehicle Transport Terms and Conditions.
Please ensure that you read and are familiar with our Vehicle Transport Terms and Conditions.
Your vehicle transport is handled by Move My Wheels – Powered by PrixCar Services, which looks after wholesale transportation and supply chain logistics.
All vehicles are carried directly by our personnel – who are among the most experienced in the car transport sector – unlike online brokers who subcontract to other organisations.
We operate our own fleet of vehicles, use track and trace technology, and are a part of Australia's largest national car transport network.
This means that when you work with Move My Wheels, you can be assured that you are working directly with the firm that will be transporting your vehicle and has more than 35 years of experience.
The distance travelled, the service area, and the size of your car are all important factors in determining the cost of vehicle transportation.
The cost of transporting a vehicle within the same state begins at $100.00. As a general rule, interstate transportation will cost roughly 40 cents for each kilometre.
The higher the cost, the greater the distance travelled, as there are more consumption costs such as fuel and travel time. The size of the vehicle is important since the larger the vehicle is, the more space it takes up. Based on the frequency of service, the service area can have an impact on the pricing.
When compared to a frequently visited area, certain isolated sites will necessitate dedicated roads, which will raise the cost.
The greatest protection for your vehicle is the quality of our experienced crew. Your vehicle will be loaded according to strict loading guidelines and by experienced car transport drivers.
Move My Wheels has made significant investments in cutting-edge equipment, including a new fleet of prime movers and car-carrying trailers, so you can be certain that your vehicle is in good hands.
We have the option of upgrading to Enclosed Vehicle Transport for added security. These trailers offer environmental protection that an open-air trailer does not.
Book our Enclosed Trailer for premium vehicle transportation.
For further information, see the Enclosed Vehicle brochure.
Our Quality Assurance Program protects all vehicles that travel under the Move My Wheels Transport Vehicle Service Conditions.
You can view or get a copy of our Vehicle Service Conditions by calling 1300 660 616.
MOVE MY WHEELS QUALITY ASSURANCE PROGRAM:
Move My Wheels recognises that customer service is critical to its growth and success in delivering logistical services to satisfy our clients' diverse needs.
Our company is built on the principle of continuous progress. An operating minimum is a certification to ISO Quality Standard 9001:2015.
THE ISO QUALITY STANDARD:
The Quality Assured mark on our documents and materials recognises and commits Move My Wheels to provide the highest quality service possible.
It not only provides our staff with procedural discipline, but it also tells our clients that we appreciate service excellence.
We would appreciate any input you may have on your experience with our services as we continue to strive for Excellence at Every Turn.
In general, yes. Both the pickup and delivery of your vehicle require you or someone you entrust to be present.
A vehicle inspection is performed and signed during pick-up and delivery, and the keys are given over to our driver.
Only a nominated person on the booking will be given access to your vehicle for safety reasons.
Move My Wheels will accept car transport with products inside the vehicle for an additional cost. Enclosed Car Transport, Guaranteed Delivery, and Goods in Car service are just a few of the value-added services offered by Move My Wheels.
We have precise rules for what is acceptable and what is not appropriate for travel in order to deliver this service safely. Please see our Goods in Car Policy brochure for more information on our car transport service that includes personal things.
The goods in car service have stringent loading restrictions. They are there because we want to make sure your car is transported safely. In addition, we strive to be a responsible part of the community, and as such, we place a high value on:
1. Responsibilities in terms of regulation: Move My Wheels trucks and trailers are designed and loaded to match the weight and dimensions of the vehicle being transported, as required by state and federal regulations.
2. Workplace Safety and Health: Move My Wheels strives to offer a safe working environment for its employees, and objects that come loose from cars might cause harm or damage.
3. Community Responsibility: Move My Wheels strives to be a responsible member of the community at all times, and we operate to minimise the danger of injury or damage to other road users when utilising our national highways — products falling free from cars can cause injury and damage.
4. Quarantine: All vehicles entering Western Australia and Tasmania must pass quarantine inspections. Any items left in a vehicle are subject to inspection, which may result in delays and increased fees for our customers.
Absolutely! Your vehicle can be transported in an enclosed carrier, which we can customise to meet your exact needs. To use this service, select Enclosed Vehicle Transport at the start of the booking procedure.
Call 1300 660 616 to speak with one of our Customer Service Agents about this.
There are three main modes of transit for vehicles in Australia. They can travel via truck with a car-carrying trailer, car-carrying rail services, or by boat.
Your vehicle will be safely loaded and secured for transit with each form of transportation.
We have a wide network of transport depots that vehicles travel through along the way to enable transportation across the country. Move My Wheels has the widest reach in Australia thanks to its national structure and network.
When you book a car with Move My Wheels, we'll take care of all the details for you. Unlike other car shipping companies, Move My Wheels oversees your vehicle from beginning to end. It's as simple as arranging your transportation and then letting us handle the rest.
For your convenience, Move My Wheels provides door-to-door or depot service. If you choose door-to-door service, our Customer Service Representatives will work with you to schedule a convenient time for pickup from your home. Your vehicle will then travel through our network to the delivery location you specify. Upon delivery, our customer service representatives will schedule a convenient time to hand over your vehicle.
You will be able to track and trace your vehicle throughout the journey and communicate with our local call centre agents if you have any questions.
Trucks and carriers use highways in the same manner as other vehicles do, and some of these are tollways.
While your vehicle is in our care, it is likely that it will pass through a toll booth.
If you receive notification that your vehicle has passed through a toll charge point while it is in our care, please notify us immediately at 1300 660 616.